Effective Date: 01-01-2015
At Hotel Castle Rock, accessible from www.hotelcastlerock.com, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a reservation with us.
1. Information We Collect
We may collect personal information from you when you:
- Make a reservation
- Subscribe to our newsletter
- Contact us via email or phone
- Fill out a form on our website
The types of personal information we may collect include:
- Name
- Email address
- Phone number
- Payment information
- Any other information you provide to us
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To process and manage your reservations
- To communicate with you regarding your bookings
- To improve our website and services
- To send you promotional materials and updates (if you have opted in)
- To respond to your inquiries and provide customer support
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:
- To trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
- To comply with legal obligations, enforce our site policies, or protect our rights or the rights of others.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Request deletion of your personal information, subject to certain exceptions
To exercise these rights, please contact us using the information provided below.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: contact@castlerockpahalgam.com
- Phone: +91 6005112423
- Location: Near Rafting Point, Pahalgam, Jammu & Kashmir
By using our website, you consent to our Privacy Policy and agree to its terms. Thank you for choosing Hotel Castle Rock for your stay in Pahalgam!