Effective Date: 01-01-2025
Welcome to Hotel Castle Rock! By accessing or using our website, www.hotelcastlerock.com, and making a reservation, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By using our website and services, you confirm that you accept these Terms and Conditions and that you agree to comply with them. If you do not agree to these terms, you must not use our website or services.
2. Reservations
- All reservations made through our website are subject to availability.
- A valid credit card is required to secure your reservation. The card will be charged according to our cancellation policy.
- You must be at least 18 years old to make a reservation.
3. Payment
- Payment for your stay can be made via credit card, debit card, or other accepted payment methods as indicated on our website.
- All prices are quoted in Indian Rupees (INR) and are subject to applicable taxes and fees.
4. Cancellation Policy
- Guests can cancel their reservation up to 48 hours before the check-in date for a full refund. Cancellations made within 48 hours will incur a charge equivalent to one night’s stay.
- Refunds will be processed within 7-10 business days after the cancellation request is confirmed.
5. Check-In and Check-Out
- Check-in time is [Insert Check-In Time], and check-out time is [Insert Check-Out Time].
- Early check-in or late check-out may be available upon request and is subject to availability.
6. Guest Responsibilities
- Guests are responsible for their behavior during their stay. Any damage to hotel property or disturbances caused by guests may result in additional charges or eviction from the premises without a refund.
- Guests must comply with all hotel policies and local laws.
7. Limitation of Liability
- Hotel Castle Rock shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services.
- We are not responsible for any loss or damage to personal belongings during your stay.
8. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.
9. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the new terms.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Jammu & Kashmir.
11. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
- Email: contact@castlerockpahalgam.com
- Phone: +91 6005112423
- Location: Near Rafting Point, Pahalgam, Jammu & Kashmir
Thank you for choosing Hotel Castle Rock for your stay in Pahalgam! We look forward to welcoming you.
