Cancellation Policy:
- Guests can cancel their reservation up to 48 hours before the check-in date for a full refund. Cancellations made within 48 hours will incur a charge equivalent to one night’s stay.
Refund Process:
- Refunds will be processed within 7-10 business days after the cancellation request is confirmed. The refund will be credited to the original payment method used during the booking.
Returns Policy:
- If a guest is dissatisfied with their stay due to service issues or room conditions, they must report the issue to the management within 24 hours of check-in. The hotel will assess the situation and may offer a room change or partial refund based on the circumstances.
Contact Information:
- For any inquiries regarding cancellations or refunds, guests can reach out via:
- Email: contact@castlerockpahalgam.com
- Phone: +91 6005112423
Location Details:
- Hotel Castle Rock is conveniently located near Rafting Point, Pahalgam, Jammu & Kashmir, making it an ideal choice for adventure seekers and nature lovers alike.